Your Local Office: Sheldon

Sheldon, IA
3000 Park St
Sheldon, IA 51201

(712) 324-5371
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Fraud and Security

At Frontier Farm Credit, safeguarding the security of our customers and employees is a top priority. We are committed to protecting your personal, financial and business information through rigorous fraud prevention and security protocols.

Our Commitment to Security

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Data Protection

We utilize encryption technologies and multi-factor authentication to secure sensitive data and ensure that your information is always protected.

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Fraud Monitoring

We monitor transactions and account activities to help detect and prevent unauthorized actions. We may contact customers occasionally to confirm changes in activity to help prevent fraudulent activity.

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Compliance

We adhere to regulatory standards set forth by the Farm Credit Administration, ensuring that our practices meet the highest legal and ethical standards.

Protecting Your Account Information

Communication

Frontier Farm Credit will never ask for your financial details or other confidential information through unsolicited emails, phone calls or messages. If you receive a communication purporting to be from Frontier Farm Credit and are asked for personal information, including passwords, do not respond. Call us directly for immediate assistance.

Account Alerts

We offer customized account alerts to keep you informed of any unusual activity in real-time.

Report Fraud

If you suspect fraudulent activity, including identity theft, or have concerns about your account’s security, please contact us immediately:

Customer Responsibility

We encourage our customers take an active role in protecting their information:

  • Always use strong, unique passwords for online accounts. Do not reuse passwords and usernames across multiple accounts.
  • Enable Multi-Factor Authentication (MFA) to add an extra layer of security.
  • Update contact information regularly. Keeping contact information details up to date ensures that our Association can reach our customers promptly in case of suspicious activity.
  • Protect personal devices with antimalware software. Ensuring computers, tablets and smartphones are protected with antimalware software can help prevent unauthorized access to your devices and online accounts.
  • Be cautious of phishing attempts and unsolicited requests for personal information and/or pressure for urgent response and/or action. Do not click links from pop-up windows or contained within unsolicited emails or text messages.
  • Be cautious and do not engage with unknown callers requesting payment and/or sensitive information via phone.
  • Regularly monitor your accounts for any suspicious activity and contact us with questions.