Remote Deposit

You will see the deposit credited to your account in Account Access once it has been accepted. The deposit will typically be visible the same business day unless the deposit is made after 3:00 p.m. CT. Any pending or rejected deposit will not be visible in Account Access.

Once your deposit has been accepted, the check will appear in the remote deposit history in the app. Additionally, the deposit will typically be visible the same business day in Account Access unless the deposit is made after 3:00 p.m. CT.

If you would like to receive email notifications, you may opt-in when depositing the check by selecting ‘Allow confirmation and status update emails’ on the submission screen in the app.

Regardless of whether you have opted-in to receive email updates, if your remote deposit is rejected, you will receive an email regarding this status.

If you do not see record of your deposit in the app’s remote deposit history, your check is either still pending acceptance or has been rejected. Only checks that have been successfully accepted will show in this view.

If your check has been rejected, check for the following issues::

1. Verify the text on the check is clear and unobscured. Ensure there is a MICR number (routing and checking account numbers) on the bottom of the check. Try and resubmit your deposit.
2. Check your remote deposit history to ensure the rejected check wasn’t previously deposited.
3. Call the customer support at 877-348-3810 for additional assistance.